Privacy Policy
Balancing Minds Psychology Pty Ltd, ABN: 75 947 265 770 ("us", "we", or "our") recognises the importance of your privacy and respects your right to control how your Personal Information is collected and used.
We are an Australian Privacy Principles Entity (an "APP Entity") as defined in the Privacy Act 1988 (Cth) (the "Act") and have a responsibility to manage your Personal Information.
Compliance with the Australian Privacy Principles etc.
This Privacy Policy ("Privacy Policy") is aligned with the Australian Privacy Principles as set out in the Act and describes the way that we may collect, hold and disclose personal information.
"Personal Information" means any information that may identify you, or by which your identity might be reasonably determined. "Sensitive Information" means any Personal Information about your racial or ethnic origin, political opinions, memberships, religious belief or affiliation, philosophical belief, trade association or union membership, sexual preference or practices, criminal record or health information. "Health Information" means any Personal Information concerning your health, illness, disability or injury. "Health Records" includes your medical records, clinical history, medications, diagnoses, treatment, tests and results, medical procedures, genetic information, file notes, consents, referrals and clinical correspondence.
Collection
The purpose for which we collect Personal Information is to provide you with the best service experience possible on the website and for our internal business purposes that form part of normal business practices. Some provision of Personal Information is optional. However, if you do not provide us with certain types of Personal Information, you may be unable to enjoy the full functionality of our website.
To provide our services to you, we may collect Personal Information such as your contact details, including your name, email address, telephone number, your business or company name and your payment and billing information. We may also collect Sensitive Information, Health Records and other important health information where you consent, and such information is reasonably necessary to provide our services to you, or where required or authorised by law.
Use & Disclosure
Personal Information collected by us will generally only be used and disclosed for the purpose it was collected. This includes maintaining your contact details, providing you with our products and services and processing payments. We may disclose your Personal Information to third parties or contractors who are integral to the provision of our services.
We do not and we would not sell your Personal Information. We will not disclose, sell, share or trade your Personal Information to any third parties unless we first receive your consent. We may provide Health Information to other medical service providers, such as your allied health professionals, general practitioner and specialist medical practitioners, where you consent or where required for the delivery of health services or permitted by law.
Access & Accuracy
You can access and/or correct information we hold about you at any time by contacting us. We encourage you to contact us to keep your Personal Information accurate and up to date. We will respond to your request for Personal Information within a reasonable time.
Data Breach Notification Scheme
A data breach happens when personal information is accessed or disclosed without authorisation or is lost. If we have reason to suspect a data breach has occurred, we will undertake an assessment in accordance with the Notifiable Data Breach Scheme. If we determine there has been an eligible data breach, we will notify you and the Office of the Australian Information Commissioner as soon as reasonably practicable.
Identifiers
An identifier is a unique number assigned to an individual to identify them. Identifiers include Medicare Numbers and Tax File Numbers. We will not adopt, as our own, any of your identifiers or use or disclose an identifier which has been assigned to you by a government agency, unless permitted under the Act.
Anonymous Health Care
You may request to remain anonymous when you seek health services from us. While we endeavour to comply with any request to use our services anonymously or using an alias, there may be circumstances in which it is unlawful or impracticable to do so. Your health care will always remain our priority, and we are unable to provide services in circumstances where treating you anonymously may compromise your treatment or health outcomes.
Career Applications
Employment applications and resumes collected by us are safely and securely stored and only used for the purposes for which they were collected.
Cookies, web beacons and analytics
When you interact with our Site, we strive to make your experience easy and meaningful. We, or our third-party service providers, may use cookies, web beacons and similar technologies to track site visitor activity and collect site data.
Third-party websites
At times, our Site may contain links to other third-party websites. Any access to and use of such linked websites is not governed by this Privacy Policy, but instead is governed by the privacy policies of those third-party websites. We are not responsible for the information practices of such third-party websites.
Marketing emails
We may send you direct marketing emails and information about products and services that we consider may be of interest to you. These communications will only be sent via email and in accordance with applicable marketing laws. If you would like to stop receiving promotional emails, you may follow the opt-out instructions contained in any such email.
Changes to this policy
We may change this Privacy Policy from time to time. Any updated versions of this Privacy Policy will be posted on our Site. This Policy is current as of 24 July 2023.
Complaints and Enquiries
If you have any questions or complaints regarding privacy, or if at any time you believe we may have wrongfully disclosed your Personal Information or breached our Privacy Policy, please contact us at admin@balancingminds.com.au and lodge your complaint in writing to:
Cassandra Gist
Director
Balancing Minds Psychology Pty Ltd
PO Box 5340 Mordialloc Victoria 3195
If you are not satisfied with our response, you are entitled to contact the Office of the Australian Information Commissioner, by phoning 1300 363 992 or writing to the Director of Complaints, Office of the Australian Information Commissioner, GPO Box 5218, Sydney NSW 1042.